Customer Services /Call center
- Creative Pharma Services S.M.S.A. provide its clients, high caliber, bespoke customer services with qualified team
- The success of a customer support center service lies mostly on the people who man it. We always start by choosing the right candidates, people with natural empathy and communication skills. We guarantee this process through careful screening and with the aid of bespoke tests.
- The employees that undertake this demanding project have excellence knowledge of call handling and exhibit a customer-centric behavior in all their communications.
- To ensure the above, all staff trained in the fundamentals of customer service, communication skills, and the customer experience journey, beforehand. All training is bespoke and takes into consideration, apart from the aforementioned generic topics, your internal culture and unique client service approach
- An assessment of the number of staff required
- To ensure that the service will remain uninterrupted for the duration of the project, CPhS retain on-call a fully trained backup agent at all times
- Call recording for quality measurement or compliance can be setup according to client's specifications.